Differences

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--- education_survey_tool_android_app_systems_administrator_manual [2022/12/05 03:54] – ghachey
+++ education_survey_tool_android_app_systems_administrator_manual [2025/10/10 23:03] (current) – ghachey
@@ Line 155: / Line 155: @@
 <note tip>You rarely need to change those.</note>
+Details of the configuration can be found at [[Pacific EMIS Education Survey Tool Android App Configuration]]
 ===== Troubleshooting =====
@@ Line 188: / Line 191: @@
 {{ ::survey-tool-sysadmin-manual:emis-education-survey-tool-playstore-4.jpg?nolink&600 |}}
+==== Troubleshooting General Error ====
+Make sure you at least once click to update the schools, teachers and subjects.
+{{ :survey-tool-developer-manual:est-5.png?nolink&600 |}}
+Verify the settings of the App.
+{{ :survey-tool-developer-manual:est-6.png?nolink&600 |}}
+That all permissions are given and look like below.
+{{ :survey-tool-developer-manual:est-7.png?nolink&600 |}}
+Try clearing the storage cache (not the data).
+{{ :survey-tool-developer-manual:est-8.png?nolink&600 |}}
+If all else fails, try clearing also the data but only if there is nothing yet of value on the value app. And re-install the app starting fresh.